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HUMAN RESOURCES DIRECTOR

General Purpose of Job:

 The Human Resources Director (HRD) is responsible in the overall provision of all Human Resource services, policies and program for the entire hospital.

 

Primary Objective:

Develop a superior labor force that foster continuous improvement and high performance company culture.

Oversees the implementation of HR programs.

Monitors administration to established standards and procedures while identifying opportunities for improvement and resolve any inconsistencies.

Established departmental measurements that support the accomplishment of the company’s strategic goals.

Conducts a continuing study of all HR policies, programs and practices to keep management informed of new developments.

Safety of all personnel.

Leads the development of department goals objectives and systems. 

Encourages ongoing development of personnel staff. 

Participates in executive, management, and company staff meetings and seminars.

Training and Development: Defines all HR training programs and assigns the responsibility the responsible committee/party. Leads the implementation of the performance management system.

Employment: Establishes and leads the standard recruiting and hiring practices and procedures needed to recruit and hire a superior labor force. 

Employee Relations: Partners with management to communicate and educate HR policies, procedures, programs and laws. Determines and endorse HR practices that promote and establish positive relationship with the company and its employees. Conducts thorough and prompt investigations regarding all employee grievance. Monitors and advises management of recommended disciplinary actions necessary to foster continued positive resolutions and outcomes.

Compensation: Monitors all pay practices and system in accordance with the law. Establishes competitive company wage and salary structure, pay policies and oversees any variable pay changes within the company such as bonuses and raises in helping to recruit and retain superior staff.

 

Law: Leads company compliance with all existing governmental and labor legal and government reporting requirements. Serves as the primary contact with the company employment law attorney and outside government agencies. Protects the interests of the company and its employees in accordance with the company HR policies and governmental laws and regulations.

 

Qualification:

Strong knowledge and experience in employment law, compensation, organizational planning and development, employee relations and safety.

Knowledgeable of federal, state and local labor laws and regulatory compliance. Must be detailed-oriented, excellent communicator and problem solver with strong technical HR and project management skills.

Bachelor degree in a related field, 3-5 years recruitment experience as well as healthcare experience a must; good concentration and stress management skills; able to handle information as strictly confidential. 

Specialized training in employment law, compensation, organizational planning, organization development, employee relations, safety, training, and preventive labor relations preferred.

 

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PATIENT LIAISON

GENERAL PURPOSE OF JOB:  This position is responsible for coordinating a variety of activities to facilitate the function of ABHC-SD focused on patient/family relations.
• Participates in mandatory orientation and training activities.
• Establishes contact with potential referral sources.
• Cultivates relationships with prospective referral sources, generating desire on their part to utilize Aurora's services.
• Participates in orientation to the units and/or programs to stay abreast of services provided and changes, developments that will be important to referral sources.
• Develops and implements a strategic sales plan.
• Actively supports the hospital's ongoing referral development program.
• Participates in ongoing training and development to enhance professional knowledge and skills
• Maintains positive working relationships within the hospital and with other key agents of the company.
• Maintains the documents and records associated with sales activities.
• Assists supervisor in carrying out other marketing activities.
• Supports the hospital and department's financial goals.
• Participates in activities that enhance professional growth and development.
• Demonstrates conduct in keeping with Aurora ethical standards.
• Complies with facility safety, infection control and security program.
• Supports facility internal and external customer service standards.

QUALIFICATIONS AT ENTRY:
Minimum of high school reading, writing, and math skills; excellent communication skills. Capable of operating independently and effectively; self-motivated. Must be able to analyze, plan and follow-through for maximum effectiveness with the assigned target markets. Experience in developing new territories in target markets with customer base. Consistent ability to close sales and achieve assigned objectives. Knowledge of mental health and substance abuse terminology. Experience in customer service in the health care field preferred. Must be able to coping with rejection and criticism. Legible handwriting. Ability to maintain information as highly confidential. Able to meet deadlines. Skills in dealing courteously with the public and with individuals within the hospital; basic supervisory skills; basic fiscal management skills; teaching and training skills preferred.

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Unit Secretary/BHS (Full Time/Non-Exempt)

 GENERAL PURPOSE OF JOB:   To facilitate the flow of information associated with the unit's operation, to provide clerical support to the unit team.

    • Participates in mandatory orientation and training activities.
    • Serve as unit receptionist; answer telephone, screening and routing calls and taking and routing messages; place calls as assigned.
    • Type various correspondence and documents for unit staff; photocopy and distribute as necessary.
    • Maintain files and records related to the effective operation of the unit (e.g., patient charts, forms, correspondence, time cards or time sheets, logs, etc.).
    • Process physicians' orders and schedule procedures.
    • Sort and distribute or route unit mail.
    • Participate in hospital emergency codes necessary to the unit's and hospital's safe operation.
    • Assist staff in admitting and orienting new patients.
    • Process patients' ancillary charges.
    • Assists staff in daily unit operational needs.
    • Participates in activities which enhance professional growth and development.
    • Demonstrates conduct in keeping with Aurora ethical standards.
    • Complies with facility safety, infection control and security program.
    • Supports facility internal and external customer service standards.

QUALIFICATIONS AT ENTRY:

High school diploma or equivalent, with high school level reading, writing, and basic math skills; telephone etiquette and sound English usage bills; skills in producing business correspondence and documents, typing, filing, and basic office equipment operation skills; legible writing; office organization and time management skills; flexibility regarding schedule; customer service/interpersonal skills; familiarity with basic medical terminology and hospital procedures helpful; detail-oriented and able to meet deadlines; required to be trained in proper response to combative or hostile patients; must have valid AHA CPR certification, able to stay on task amidst noise and distractions and able to handle information as strictly confidential.

 

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SOCIAL SERVICES SUPERVISOR (Full Time/Non-Exempt)

 GENERAL PURPOSE OF JOB: Under the direction of the DCS, manages day to day functions of the SS Department. 

  • Oversees scheduling needs of the department

  • Participate in the orientation and precepting of social workers and interns

  • Assist with PI Project needed

  • Conducts psychosocial assessments to document and identify preliminary issues for treatment focus

  • Participates in the formulation  of patient’s treatment plans, including the establishment of treatment goals and objectives

  • Monitors and document patient’s progress in achieving treatment goals and objectives in group notes, as well as through individual and family sessions

  • Consult with doctors, case managers and nursing staff as needed to provide quality patient care including contacts outpatient treatment providers as needed

  • Oversee the monthly audits for the social services department

  • Conducts family therapy sessions for patients and family members as needed

  • Provides process-oriented group therapies, as well as conducting educational and other didactic groups as assigned

  • Reports to community and/or state agencies regarding any patient issues as required by law

  • Complies with facility safety, infection control and security program

  • Supports facility internal and external customer service standards

  • Performs related duties, as requested

  • Upholds the Organization’s ethics and customer service standards.

QUALIFICATIONS AT ENTRY:
 ASW required LCSW preferred with at least 1-2 years of experience in bahavioral health.Masters degree in social work or equivalent masters degree in a recognized mental health field; experience in inpatient setting preferred; written and oral communications skills, skills in case management, time management, and crisis intervention common to acute psychotic as well as to non-violent crises  intervention practice.  Knowledge of acute adult psychological disorders; advanced principals of abnormal psychology as specifically applied to adults; familiarly with follow-up resource services available to adults;  skills in  conducting  marital and family group therapy. Skills in maintaining information  as highly confidential; must demonstrate the ability to treat other age populations as needed or have the capacity to develop skills through the organization's cross-training, orientation program.  In the absence of these qualifications upon hire, must demonstrate ability to learn these concepts and develop these skills within reasonable time frame.  Ability to clearly summarize pertinent clinical information via written correspondence and medical records documentation.

PHYSICAL AND MENTAL REQUIREMENTS OF JOB:

  • Ability to stoop, kneel, crouch, reach, walk, push, pull, lift, moving about in work area and throughout organization to accomplish tasks, finger (i.e., pick or type) and grasp.  Ability to express and exchange ideas via spoken word, conveying information to others in an audible, accurate and, on occasion, quick manner.  Able to perceive the nature of sounds with no less than 40 db. loss at Hz, 1000 Hz and 2000 Hz with or without correction; perceive detailed information through oral communication and to make fine discriminations in sound.  Perform repetitive motions with wrists, hands and fingers.
  • Work is primarily sedentary in nature requiring occasional exertion of up to 10 pounds of force to lift, carry, push, pull or otherwise move objects.
  • Work requires visual acuity to read, prepare, and analyze data, transcriptions, and characters on computer terminal; visual inspection of documents, and similar objects or items at distances generally close to the eyes.
  • Worker is not substantially exposed to adverse environmental conditions; conditions are typical of office settings and administrative work.
  • Must be able to concentrate on work amid distractions such as noise, conversations, and foot traffic; must be able to consistently meet deadlines regardless of case load; must be flexible in work hours in order to meet patient and organization operating needs.
  • Must maintain self-control in volatile or hostile situations such as when verbally or physically confronted.
  • Must be able to set therapeutic limits and maintain therapeutic distance with clients; maintains therapeutic boundaries with patients during treatment and following discharge.
  • Must be able to address and prioritize multiple task demands within established time frames.

 

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Business Office Manager

Business Office Manager

Aurora Behavioral Health Care San Diego

Summary Job Description: Aurora Behavioral Health Care San Diego is seeking an experienced Business Office Manger to join our team! We are looking for that special person to join our team and assist us in achieving our goal of providing the very best in quality behavioral health care for our community and those entrusted to our care.

The ideal person for this role would reside in the greater San Diego area, have the ability to work independently, possess a strong desire to coach and mentor the Business Office Team, understand key performance metrics and manage to them, and exude an outgoing positive attitude and adaptability for performance improvement.

The Business Office Manager is responsible for ensuring the efficient operations of the Hospital Business Office to ensure accurate, timely and consistent performance of all functions pertaining to patient accounting (including patient registration and account maintenance, billing, and collection management) for a wide variety of payers: Managed Care, Medicare, Medi-Cal, and Private / Self-Pay. This position is also responsible for a broad spectrum of supervisory responsibilities: interviewing, hiring, and training employees; planning assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems. In addition, we are looking for an individual that is a strategic planner and executer to review and revise policies and processes as needed for performance improvement.

Business Office Manager Duties Include (but are not limited to):

  • Ensures patients having third-party insurance coverage are verified, notified of insurance limits, required deductibles, co-insurance amounts and their overall liability.
  • Possesses extensive knowledge of governmental and non-governmental insurance plans and coverages, and the ability to research and document changes therein.

  • Ensures admission information is entered accurately and timely into the patient accounting system, and that all documentation is scanned into the billing system.

  • Manages the Business Office staff by assigning specific workloads and responsibilities, especially as it relates to accuracy of data collected and inputted into the patient accounting system, front-end calculation of Out-of-Pocket amounts, and collection of those amounts.

  • Timely insurance and other payer investigation, follow-up and problem resolution resulting in collections and process improvement.

  • Identifies specific payer A/R problems offering exact causes, direction, and resolution avenues.

  • Ensures all physician billings received are monitored for accuracy and paid in accordance with facility guidelines.

  • Keen knowledge of Hospital Patient A/R, with the ability to decipher and analyze accounts, then establishing processes to mitigate future risks.

  • Leads weekly meetings with CFO, facility revenue cycle team, Regional BOD and CBO Team to discuss any billing/system issues, problem A/R accounts, collection efforts, legal options, other account resolutions, and monitoring of related progress.

  • Works with the CFO and non-contracted payers to establish single case agreements.

  • Develops, mentors, coaches, and leads staff within the Business Office, while setting expectations and standards of accountability.

  • Effective communication with other Hospital Department heads promoting a team environment

  • Analyze data to monitor performance for key metrics, identify and explain positive or negative trends, and develop processes for performance improvement.

Business Officer Manager Job Requirements:

  • Bachelor’s Degree in Business Administration or related field is preferred, or 5 (five) years of Business Office Management experience in a hospital setting.
  • Excellent interpersonal and communication skills (both written and oral) with patients, families, staff, vendors and the general public.

  • Must demonstrate the ability to work responsibly as a team member as well as an individual.

  • Must be honest, fair, dependable, respect confidentiality and the rights and privacy of others.

  • Possess a strong working knowledge of PC’s and software applications including MS Office (Excel, Word, and Outlook) and the ability to quickly learn new or proprietary applications.

  • Must possess mathematical skills, strong organization skills and be detailed oriented.

  • Ability to manage multiple priorities simultaneously.

  • Ability to follow through with complex and detailed projects to completion.

  • Proficient in all revenue cycle operations; Commercial, Federal, and State billing requirements and processes; and all related regulations.

 

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REGISTERED NURSE (NOC Preferred/ ALL SHIFTS) Valid CA RN License Required

Position Summary: To deliver quality general and psychiatric nursing care to adults (typically age 18 and older) with psychiatric or emotional disorders; to serve actively and constructively as a member of the organization’s multi-disciplinary treatment team, and support the organization’s and adults psychiatric philosophy of care.

Essential Duties: 

  • Collects and analyzes data regarding patient’s physical, psychological, self care, educational, and anticipating discharge planning needs 
  • Develops a comprehensive outline of care to be delivered to attain expected outcomes; includes in this plan, specific goals and interventions delineating nursing actions unique to each patient 
  • Maintains effective communication with all units and departments 
  • Functions within the policies and philosophies of the organization 
  • Supervises direct patient care as required 
  • Works within budgetary constraints to include staff overtime and supplies 
  • Carries out medication management responsibilities 
  • Conducts patient community meetings 
  • Provides input into discharge planning process 
  • Maintain patient, and unit related documentation 
  • Maintain a safe, orderly, and therapeutic environment for patients.

 

Qualifications: 

Must be a graduate of an approved vocational nursing school; must have a current California RN license,

* current PRO-ACT and CPR required (We will provide the training if necessary)

* demonstrates sound leadership skills and utilizes these skills in organizing the activities and schedules for * medical and/or non-medical tasks of the Adult for a given shift;

* record of consistently high quality of clinical and interpersonal skills to be an exemplary role model to others; displays basic knowledge of treatment procedures;

* interventions common to acute psychotic as well as to non-violent crises intervention practice; record of consistently high quality of clinical and interpersonal skills to be a role model to others; basic knowledge of abnormal psychology as typically found in the adult psychiatric population; application of this knowledge to adult nursing care; basic knowledge of medical terminology especially those terms associated with adult psychiatric care; through familiarity of psychopharmacy and the use of psychotropic medications with adult psychiatric population; basic teaching and training skills helpful; problem-solving; organizational and time management; crisis intervention skills; written and oral communication skills; skills in facilitating and/or co-facilitating process orientated and didactic groups; skills in establishing and maintaining effective working relationships in a variety of clinical and support team members; empathy for patients and their families; skills in maintaining information as highly confidential.

Physical Requirements: Ability to stoop, crouch, reach, stand, and lift up to 50 pounds.

 

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LVN (Full Time, Part Time & NOC SHIFT / ALL SHIFT)

Position Summary: To deliver quality direct patient care under appropriate clinical supervision, to adults (typically age 18 and up) with psychiatric or emotional disorders; to serve actively and constructively as a member of the organization’s multi-disciplinary treatment team, and support the organization’s and adults psychiatric philosophy of care.

Essential Duties:

  • Administer patient medications prescribed by physician 
  • Assist dietary staff in identifying patients with special dietary needs and assuring compliance with dietary orders
  • Completes nursing assignments under supervision of RN
  • Updates treatment care plans under supervision of RN
  • Participate in treatment planning, identify patients problems, needs and strengths
  • Suggest modifications to treatment plans based on observations
  • Provide input into patient discharge planning
  • Accompany and transport patients as assigned
  • Facilitate patient community meetings
  • Maintain patient, and unit related documentation
  • Maintain a safe, orderly, and therapeutic environment for patients
  • Carry out administrative and clerical assignments to support patient care, and organizational operations

Qualifications: Must be a graduate of an approved vocational nursing school. Must have a current California LVN license, current CPR required. Acute psychiatric nursing experience preferred. 

Physical Requirements: Ability to stoop, crouch, reach, stand, and lift up to 50 pounds.

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INTAKE RN - (Full Time & Part Time All Shift/Non-Exempt)

Position Summary: This is a position working in a behavioral health care hospital. To deliver quality general and psychiatric nursing care to patients who present for a behavioral health assessment or are hospitalized for treatment of psychiatric or emotional disorders; to serve actively and constructively as a member of the multi-disciplinary treatment team, supporting the organization and program or unit philosophy of care; to ensure the safety and well-being of each patient.

Essential Duties:  

• Respond to routine and crisis calls coming into the Intake Department

• Determine the appropriate level of care for clients by performing a face-to-face comprehensive behavioral assessment

• Assess patients for suicidality, homicidality and other dangerous propensities

• Provide Axis DSM-5 diagnoses in consultation with the psychiatrist

• Complete managed care authorizations for patient treatment

• Conduct emergency medical screens on patients to determine medical stabilization

• Review labs and medical histories of potential patients to determine medical appropriateness for facility

• Conduct urine drug tests

• Interface with other hospital departments in arranging patient care

• Handling of legal issues related to patient care, such as 5150 criteria, conservatorships, minors’ issues 

• Computer tasks that require use of Microsoft Work, Excel, Internet Explorer and other computer programs

 

Qualifications: MUST HAVE A VALID, UNRESTRICTED CALIFORNIA RN LICENSE. Must be a graduate of an approved university or vocational nursing school; current CPR required; demonstrates sound leadership skills and utilizes these skills in organizing the activities and schedules for medical and/or non-medical tasks of the patient for a given shift; record of consistently high quality of clinical and interpersonal skills to be an exemplary role model to others; displays basic knowledge of treatment procedures; interventions common to acute psychotic as well as to non-violent crises intervention practice; basic knowledge of abnormal psychology as typically found in the general psychiatric population; application of this knowledge to pQatient nursing care; basic knowledge of medical terminology especially those terms associated with psychiatric care; through familiarity of psychopharmacy and the use of psychotropic medications with psychiatric population; basic teaching and training skills helpful; problem-solving; organizational and time management; crisis intervention skills; written and oral communication skills; skills in facilitating and/or co-facilitating process orientated and didactic groups; skills in establishing and maintaining effective working relationships in a variety of clinical and support team members; empathy for patients and their families; skills in maintaining information as highly confidential.

Physical Requirements: Ability to stoop, crouch, reach, stand, and lift up to 50 pounds.

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INTAKE COUNSELOR (FT & PT/Non-Exempt)

  JOB DESCRIPTION

TITLE: INTAKE COUNSELOR

DEPARTMENT: INTAKE DEPARTMENT

REPORTS TO: DIRECTOR OF INTAKE

Position Summary:  Several positions available in the Intake Department of a behavioral health care hospital.

 

Essential Duties: 

* Respond to routine and crisis calls coming into the Intake Department

* Assess patients for suicidality, homicidality and other dangerous propensities

* Provide DSM-5 diagnoses in consultation with the psychiatrist 

* Complete managed care authorizations for patient treatment 

* Interface with other hospital departments in arranging patient care

* Ability to work independently and as part of a cohesive team

* Handling of legal issues related to patient care, such as 5150 criteria, conservatorships, minors’ issues 

* Computer tasks that require use of Microsoft Work, Excel, Internet Explorer and other computer programs.

 

Qualifications: MASTER’S DEGREE IN PSYCHOLOGY, SOCIAL WORK OR RELATED BEHAVIORAL HEALTH SCIENCES; college level reading and comprehension, writing and mathematics skills; basic knowledge of, and skills in applying principles of, abnormal psychology and mental health problems; familiarity with psychological, sociological and medical terminologies; skills in analyzing and evaluating information; problem-solving skills; excellent oral communications; legible handwriting; ability to concentrate on tasks and meet deadlines; ability to maintain confidentiality; basic data entry and typing skills preferred.

 

Physical Requirements: Ability to stoop, crouch, reach, stand, and lift up to 50 pounds.

 

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Social Worker (Full Time & Per Diem/Non-Exempt)

Position Summary: To provide quality case management and psychotherapeutic services to adult psychiatric patients and their families.

Essential Duties:

  • Conducts psychosocial assessments to document history and identify preliminary issues for treatment focus by interviewing the patient and their family members.
  • Provides group and family process-oriented therapies as well as conducts educational and other didactic groups for patients and family members using various professional treatment modalities.
  • Develops and coordinates an individualized discharge plan for the patient by utilizing treatment team and chart information to determine the patient's aftercare needs. 
  • Identifies and assesses family or community resources such as, group homes, or mental health practitioners to meet patients' aftercare needs.
  • Attends regular treatment team meetings to provide social work perspective to total case management of the patient by reading and discussing written progress notes from charts and communicating any state or local agency legal requirement for case management with the interdisciplinary team.
  • Reports to community/state agencies any patient issues as required and represents facility in any legal proceedings.
  • Provide backup services for incoming assessment and referral calls.

Qualifications: Master’s degree in Social Work or Marriage Family Therapy is required; experience with chemical dependency and relapse prevention preferred; written and oral communications skills, skills in case management, time management, and crisis intervention common to acute psychotic as well as to non-violent crises intervention practice. Knowledge of acute adult psychological disorders; advanced principals of abnormal psychology as specifically applied to adults; familiarly with follow-up resource services available to adults; skills in conducting marital and family group therapy; skills in maintaining information as highly confidential; ability to clearly summarize pertinent clinical information via written correspondence and medical records documentation.

Licensure is helpful but not required. 

Physical Requirements: Ability to stoop, crouch, reach, stand, and lift up to 50 pounds.

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Please send a completed application along with your resume indicating position of interest to:

Aurora Behavioral Health Care
Attn: Human Resources
11878 Avenue of Industry
San Diego, CA 92128
FAX (858) 675-9241

or click to email Human Resources

Application for Employment